Transforming With a Passion While Exploring The World.
As a seasoned technology leader in the banking industry, I bring over 20 years of experience in driving transformation and automation resulting in substantial cost savings for the organizations. I harness cutting-edge technology solutions to revolutionize organizational operations, enhance value delivery, and adapt to dynamic changes.
I have effectively managed numerous projects that incorporated automated solutions in areas such as security and customer-centric services. My track record also encompasses building robust risk and policy compliance solutions, aligning with regulatory requirements through the strategic use of cloud technologies.
My impactful contributions have earned me prestigious awards. Additionally, I contribute to the community by publishing several articles and papers on the critical role of IT security and compliance. By sharing my expertise with fellow experts and young professionals, I effectively disseminate the knowledge accumulated over years of professional experience.
Technology Solutions
Provided solutions to enhance processes, boost productivity, optimize resources, and pioneer innovative business models by leveraging cloud computing, artificial intelligence, and other digital tools.
Automation & Transformation
Revolutionized manual procedures dispersed among various IT departments by addressing intricate business challenges with straightforward, automated solutions, thereby enhancing user experience.
Security & Compliance
Applied deep knowledge of various frameworks and technologies to design and implement security and compliance solutions. Upgraded existing processes by strategically employing cloud technology.
ServiceNow Platform | IT Service Management | IT Operations Management | IT Asset Management | Governance, Risk, and Compliance | Technical Training and Certifications | License Management | Process Automation | Integrations
ServiceNow | Microfocus Service Manager | uCMDB | Asset Manager | Change Manager | System Integrations | Process Enhancements & Automation | Project Management | Resource Management | Client Account Management
John Defoe
I have enjoyed working with Deepa for the last 3 years. In 2020, she led the implementation of ServiceNow, a cloud-based software platform that helps companies manage digital workflows for enterprise operations. Our teams worked closely together to help build out the Bank’s Software Asset Management capabilities to simplify asset tracking across our organization. I found Deepa to be hard-working, bright, and a skilled collaborator. What makes Deepa stand out is her commitment to continuous education coupled with the willingness to help others.
Mark Robinson
I have worked with Deepa for almost a decade and I’ve seen her advance from a skilled technical developer to Vice President, managing the ServiceNow Team. Deepa has the rare ability to code complex solutions, and then present them to a live audience. In 2020, she led an implementation of ServiceNow for a top 10 global bank. Deepa continually acquires new certifications and readily helps others by sharing this knowledge. This explains why everyone enjoys working with Deepa, no matter where they fall on the organization chart.
Kha Cao
I have been working with Deepa for two years and I couldn’t think of a better person to implement, manage, and enhance ServiceNow. She is a very smart, dedicated, and wonderful person. Deepa is one of the hardest-working people I have worked with for the past decade. Her willingness to put in extra effort and time to help others is a testament to her strong work ethic and commitment to excellence. She has the talent to offer simple and user-friendly solutions to intricate problems that can benefit both individuals and the organization.